Non-Delivery Refund Policy

At Vinicuvee Store, we want every order to arrive safely and within the expected delivery period.

If your order has not been delivered within 12 business days from the date it was placed, you may qualify for a refund. To request a review, please email contact@vinicuvee.com and include your order number along with any relevant information about the shipment.

Requests submitted before the 12-business-day period has ended cannot be processed. This waiting period allows sufficient time for the carrier to complete delivery, particularly when a shipment is approaching the end of its estimated delivery window.

Once a refund request has been reviewed and approved, the funds will be returned to the original payment method. Please allow 5–7 business days from the approval date for the refund to be completed.

For further assistance, contact:

Vinicuvee Store
Operated by Flip Elevate Ltd
91 Wentworth Crescent
Hayes
UB3 1NW
United Kingdom

Email: contact@vinicuvee.com
Phone: +44 7449 704130