Privacy policy

Effective date: March 2026

Vinicuvee Store is operated by Flip Elevate Ltd. In this Privacy Policy, “Vinicuvee Store”, “we”, “us” and “our” refer to Vinicuvee Store and Flip Elevate Ltd.

We respect your privacy and are committed to handling your personal information responsibly. This policy explains what information we collect when you visit our website or place an order, how it is used and when it may be shared.

1. Information We Collect

We may collect personal information that you provide directly to us, including:

• Your name, email address and telephone number
• Your billing and delivery addresses
• Payment-related information
• Your order history and shopping preferences

Payments are processed securely by our authorised payment providers. Vinicuvee Store does not directly store complete payment card details.

We may also automatically collect certain technical information when you use our website, including:

• Your IP address and browser type
• The pages you visit and the amount of time spent on them
• Cookie information and other tracking data collected through Shopify or authorised third-party services

1. How We Use Your Information

We may use your personal information to:

• Accept, process and fulfil your orders
• Send order confirmations, shipping updates and tracking details
• Respond to questions and customer-support requests
• Improve our website, products and customer experience
• Send promotional emails when you have chosen to receive them
• Meet our legal, accounting and regulatory obligations

1. Sharing Your Information

Vinicuvee Store does not sell your personal information.

When necessary, we may share relevant information with:

• Shopify, which supports our e-commerce operations
• Payment providers responsible for securely processing transactions
• Postal services and delivery companies responsible for shipping orders
• Government agencies, regulators or legal authorities when disclosure is required by law

These parties receive only the information reasonably required to provide their services.

1. Cookies

Our website uses cookies and similar technologies to provide essential functionality, remember your preferences and improve your browsing experience.

You can manage or disable cookies through your browser settings. Please be aware that blocking certain cookies may prevent parts of the website from working correctly.

1. Your Rights Under UK GDPR

Depending on the circumstances, UK data-protection law may give you the right to:

• Request access to the personal information we hold about you
• Ask us to correct incomplete or inaccurate information
• Request the deletion of your personal information
• Withdraw your consent or unsubscribe from marketing communications
• Object to or restrict certain uses of your information
• Submit a complaint to the Information Commissioner’s Office

Further information about the Information Commissioner’s Office is available at www.ico.org.uk.

To exercise any of these rights, contact us at contact@vinicuvee.com.

1. Data Retention

We keep personal information only for as long as reasonably necessary to complete orders, provide customer service, resolve disputes and comply with applicable laws.

Order and transaction records will generally be retained for up to seven years where required by UK accounting and tax regulations.

1. Data Security

We use reasonable organisational and technical safeguards, including secure systems and encryption where appropriate, to help protect your personal information.

Although we take steps to keep information secure, no method of online transmission or electronic storage can be guaranteed to be completely secure.

1. Third-Party Websites

Our website may contain links to websites operated by third parties. We do not control these websites and are not responsible for their content or privacy practices.

We recommend reviewing the privacy policy of any external website before providing personal information.

1. Children’s Privacy

Vinicuvee Store is not intended for children under 13 years of age. We do not knowingly request or collect personal information from children under this age.

1. Changes to This Policy

We may update this Privacy Policy when our services, business practices or legal responsibilities change.

Any revised version will be published on this page with an updated effective date. We recommend reviewing this policy periodically.

1. Contact Us

If you have questions, concerns or requests relating to this Privacy Policy, contact:

Vinicuvee Store
Operated by Flip Elevate Ltd
91 Wentworth Crescent
Hayes
UB3 1NW
United Kingdom

Email: contact@vinicuvee.com
Phone: +44 7449 704130

This Privacy Policy is governed by the laws of England and Wales and is intended to comply with the UK General Data Protection Regulation and other applicable UK data-protection legislation.