Shipping Policy

Vinicuvee Store, operated by Flip Elevate Ltd, is committed to delivering orders safely and within the estimated timeframe. The following information explains how orders are processed, shipped and tracked.

Order Processing

Orders are normally prepared and processed within 2–5 business days after payment has been successfully confirmed.

Processing may take slightly longer during promotional events, public holidays or periods of unusually high demand. Where appropriate, we will provide updates concerning your order.

Estimated Delivery Time

After an order has been dispatched, delivery usually takes approximately 7–9 business days, regardless of the destination.

Delivery times are estimates and cannot be guaranteed. Delays caused by customs procedures, public holidays, local delivery services or circumstances outside our reasonable control do not automatically qualify an order for cancellation or a refund.

Tracking Your Order

When your order leaves our facility, we will send a shipping confirmation email containing the available tracking details.

If you have not received tracking information within five business days after placing your order, please contact us at contact@vinicuvee.com.

Shipping Charges

Shipping fees are calculated during checkout according to factors such as your delivery location and the size of your order.

International orders may be subject to customs duties, import taxes or other local charges. These additional fees are determined by the destination country and must be paid by the customer. Vinicuvee Store and Flip Elevate Ltd are not responsible for such charges.

Refunds for Non-Delivery

If your order has not arrived within 12 business days from the order date, you may be eligible for a refund.

To submit a request, email contact@vinicuvee.com and provide your order number and any other information that may help us review the shipment.

Refund requests submitted before the full 12-business-day period has passed will not be processed. This period allows the delivery carrier enough time to complete shipments that may arrive near the end of the estimated timeframe.

Approved refunds will be returned to the payment method originally used for the purchase. Please allow 5–7 business days after approval for the refund to appear.

Shipping Assistance

For questions concerning delivery, tracking or shipping, contact us at contact@vinicuvee.com. We aim to respond as soon as reasonably possible.

Contact Information

We are happy to assist with questions about orders, product sizing, deliveries, returns or any other matter relating to Vinicuvee Store.

Business Details

Store: Vinicuvee Store
Operating company: Flip Elevate Ltd

Address:
91 Wentworth Crescent
Hayes
UB3 1NW
United Kingdom

Telephone: +44 7449 704130
Email: contact@vinicuvee.com

Telephone support is available Monday to Saturday during the hours shown below.

Customer Support

To help our team respond efficiently, please include:

• Your full name

• Your order number, where applicable

• A short explanation of your question or issue

We aim to answer customer enquiries within 1–2 business days.

Opening Hours

Monday: 9:00am–6:00pm
Tuesday: 9:00am–6:00pm
Wednesday: 9:00am–6:00pm
Thursday: 9:00am–6:00pm
Friday: 9:00am–6:00pm
Saturday: 10:00am–4:00pm
Sunday: Closed

All opening hours are stated in UK local time.

Order Enquiries

When contacting us about an order, tracking request, return or exchange, please have your order number available. This will help our team locate your purchase and assist you more quickly.

Vinicuvee Store is based in Hayes, United Kingdom, and serves customers throughout the UK and internationally.